Shipping & Delivery

Considerations for foodstuffs at risk of spoilage

At Sybaritic we do not ship “hard” goods such as electrical devices and clothing. Most of our products are food stuffs and some are at risk of spoil such as fresh truffles and caviar. The nature of our products, the distances, geography and the various courier company services mean that we can not simply ship everything everywhere all of the time.

Unfortunately there are shipping and delivery restrictions and we will try to be as clear with you as we possibly can. If you are still awake, please read on.

Q. What are the delivery restrictions for temperature controlled products such as caviar?
A. We can only ship to destinations that have a fast or express courier service. Caviar and temperature controlled products would spoil otherwise.

Q. What are the delivery restrictions for fresh foods such as truffles?
A. We can only ship to destinations that have a fast or express courier service. Fresh products would spoil otherwise.

Q.Where can you deliver?
A. UK mainland and UK Highlands and Islands, Europe (EU countries)

  • We do not automatically ship to international destinations. (More countries will be added soon)
  • Please contact us on our trade phone number or email our trade department for international delivery

Q. What do you mean by “day”?
A. We always refer to workings days  when we talk about shipping and delivery.

Q. Can you deliver next day?
A. Yes, but with restrictions:

  • Only to UK mainland.
  • Order must be placed by 10am prior to the day of delivery.

Q. Can you deliver on Saturday
A. Yes, but with restrictions:

  • Only to UK mainland
  • Orders must be placed by 5pm on the Thursday preceding the Saturday of delivery.

Q. Can you please clarify your shipping terminology, what exactly do you mean by delivery times?
A. Sure, please see below:


UK

  • Next day delivery:
    If we receive your order before 10am, your items will be delivered the next working day
    Cost £10
  • Saturday delivery:
    If we receive your order before 5pm on the Thursday prior to the Saturday delivery, then your goods will be delivered on the Saturday. Otherwise the next working day.
    Cost £17
  • Delivery 1 – 2 days:
    Your goods will be delivered 1 to 2 working days after the day of order
    Cost £6
  • Delivery 2 – 3 days:
    Your goods will be delivered 2 to 3 working days after the day of order.
    This option is only available to the UK Highlands and Islands Zone
    Cost £13
  • Delivery 2 – 4 days:
    Your goods will be delivered 2 to 4 working days after the day of order
    Cost £5

Europe (EU Countries)
Shipping any order to any EU country is £30.00. This is an express service usually one working day from day of dispatch to day of delivery. This includes dry goods, caviar or fresh truffles. Orders can be mixed and shipped together as one, ie and order for truffles and caviar and jars.


Please do contact us for any special requirements or for further clarifications.

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